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Jargon Buster

The insurance market can be full of jargon and acronyms. Below is a list of some of the language out there, and what it actually means.

Accidental damage

This is unexpected, unintended damage. For example, spilling red wine on the carpet.

Legal protection

Covers any legal expenses (for example, lawyer fees) related to a claim.

All risks cover

Insurance that covers damage or losses for all events except those specifically excluded. Simply put if it’s not mentioned in your policy wording, it’s covered.

Limits

These are specific caps to the amount that the insurer will pay in a claim.

Average clause

This is common on standard insurance policies, if you claim and you are underinsured then the insurer can choose to reduce the payout in proportion to the amount that you are underinsured for.

For example, if you have £100k of contents and only choose £50k of cover, on a claim the insurer might decide that you are only 50% covered and therefore only pay 50% of the claim being £25k.

New for old

When the insurer pays the full replacement cost of an item, instead of reducing the claim to factor in wear and tear or depreciation.

Buildings

All permanent structures at the address including your primary residences, outbuildings, gates, and fences.

Personal Liability

Cover for when liability arises from someone injuring themselves at your home, or if you damage someone else’s property accidentally.

Employers Liability

Cover for when a domestic employee (for example, your cleaner) is injured in the course of their employment with you.

Rebuild cost

This is the total cost it would take to rebuild your home if it is completely destroyed. You can get a chartered surveyor to calculate an accurate valuation.

Endorsement

An official change or addition that changes your policy and its terms or conditions, that you are required to follow to ensure that your policy is valid.

Risk

The building or items that are being insured.

Excess

This is a specific amount that represents the amount that in the event of a claim you contribute first before the insurer pays the rest. It can be a compulsory or voluntary excess. For example, if your excess is £500 and you claim £1,500, the insurer would pay £1,000.

Subsidence

When the ground moves downwards beneath a building.

Exclusions

These are specific conditions or events that are not covered.

Sum insured

The maximum amount that you are insured for in the event of a claim.

Fine art and antiques

Items with historical or artistic value like paintings, prints, sculptures, precious metal items and collections.

Trace and access

This is cover to find, access and repair a water leak, as well as repair subsequent damage to your home.

Heave

When the ground moves or swells upwards or sideways.

Underwriter

A person working at an insurer who calculates, assesses, and accepts business for an insurer. Sometimes insurance companies are referred to as underwriters.

Insurance Schedule

Accompanying your policy wording this sets out details of your specific cover and what you are covered for, it may include endorsements that supersede the policy wording.

Unoccupied

Homes that have not been lived in for over 45 days or are unfurnished.

Insurer

The company that receives your premium and pays the claims in accordance with the policy.

Valuables

High-value items like jewellery, watches, fur, guns and fine art and antiques.

Joint proposer

Someone you are insuring the property with, for example, your husband or wife.

Wear and tear

The reduction in value due to general deterioration and natural damage over time, that is deducted from claim payments. Purchase price – wear and tear = claim payment.

Land vehicles

Certain vehicles like quad bikes or Segway’s

Now you've got the knowledge, let's get you the insurance

we offer complete cover home insurance. home with rivr fingerprint covering building to show it's protected

Option 1
Home insurance

Your buildings and contents cover combined. Protect your home from £500,000 and your contents from £75,000 of cover.

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We offer complete cover contents insurance. Living room scene with rivr fingerprint covering wall and floors to show it's protected

Option 2
Contents insurance

Cover the contents of your home, starting from £75,000. This includes furniture, furnishings and possessions.

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We offer complete cover buildings insurance. Empty building covered with rivr fingerprint covering walls to show it's protected

Option 3
Buildings insurance

Cover your home from £500,000 of cover.

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How it works

Need a bit more explanation? Then head to our FAQs page where you’ll find loads of answers to our most commonly asked questions.

FAQs
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One

You answer a few questions about yourself, your home and what you are looking for.

simple form

Two

Review your quote and any conditions of cover

Note: Some quotes need to be reviewed by our team, this will be done within a day. If we have additional questions, we’ll get in touch.

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Three

Accept your quote and pay. That’s it.

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Control your cover

Manage your policy online
Review, add to, remove or change your cover online at any time.

Make a claim
Submit claims through your account and our specialised claims partner will handle your claim.

We’re always here to help

Call or message us anytime to clear anything up, we also we offer a complimentary quote-comparison call to help you get the correct cover (even if it isn’t ours).

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